At CORGI we want to give you the best possible service and so have developed this charter to outline the high standard you will receive when you deal with any of our approved members.
CORGI registered members promise to deliver the best possible service to their customers by providing a safe, reliable and value-for-money service.
Our members will:
Be friendly & honest
- Provide a friendly and helpful response to enquiries.
- Provide full quotations written in plain English.
- Help you understand what work is required and why.
- Answer any questions honestly and to the best of their knowledge.
- Never take advantage of a person’s inexperience or vulnerability.
Be professional
- Be fully trained and competent.
- Be polite and courteous at all times.
- Always show the CORGI membership card when visiting you in your home.
Ensure satisfaction
- Arrive on time and start work as agreed with you.
- Explain the reason for any changes required to planned work.
- Complete work on time and to the agreed price.
- Keep a clean and tidy work environment, leaving things as they are found.
Ensure peace of mind
- Provide regular and meaningful updates as work progresses.
- Be committed to offering you the highest quality of service.
- Work hard to ensure your satisfaction, putting right any wrongs fast and fairly